PaperCraftersLibrary.com
Home | Sneak Peek | Video Library | Forum | Gallery | Tell a Friend | Member Area
home | FAQ
 

FAQ

Please refer to the various sections below for a listing of the most Frequently Asked Questions.  This page was updated March 14, 2011.

SUBSCRIPTION QUESTIONS

CAN I SEE A SAMPLE OF WHAT I AM GETTING BEFORE I SUBSCRIBE?
Sign up for a free sample four part video series from the sidebar of the Paper Crafter's Library blog at www.papercraftersworld.com

For a video tour of the member's area of the site please click on the "Sneak Peek" link at the top of the page.  From that page you'll also be able to access a sample video page where you can watch one of our completed videos as well as download a pdf handout of that project.

WHAT CURRENCY IS THE MEMBERSHIP FEE IN?
Our membership price is in Canadian dollars.

IF I LIVE OUTSIDE CANADA CAN I STILL SUBSCRIBE?
Absolutely! Membership is available to paper crafters world wide! That is the beauty of the Internet - it allows us to share and learn together regardless of where we live. If you live outside North America however, you may experience some difficulty obtaining some of the materials used as we cannot guarantee international availability of items listed on our supply lists. Please remember though, that we encourage you to adapt our projects and substitute materials according to what you have in your "stash".

WHAT IF SOMETHING CHANGES AND I NEED TO CANCEL MY MEMBERSHIP?
You are not locked into any term with your membership - you can cancel at any time. All you have to do is to notify us by email at least 14 business days before your next payment is scheduled to be processed. We will then cancel your subscription and you will no longer be charged. You will still have access to the site for the remainder of your month. On the date on which your payment was due to be process, your account will deactivate and you will no longer have access to the site. Please note that we do not offer refunds for partial months.

CAN I SHARE MY LOGIN INFORMATION WITH MY FRIEND(S)?
Not if you would like us to stay in business!! Your specific login information is for your use only. If the server recognizes that you are already logged in and there is another attempt made with your specific log in information, the site automatically locks you out. So, to prevent you missing out on anything, please click on the Tell A Friend link at the top of any of the pages and recommend that your friend sign up today!

HOW CAN I SEND AN EMAIL OF A QUESTION OR COMMENT THAT I HAVE?
Please go to the Contact Us link at the top and bottom of each page and you can email us from there. Someone in the appropriate department will contact you promptly

HOW WILL THIS SITE BE DIFFERENT FROM YOUR SUNNY STAMPIN' SITE?
Paper Crafter's Library (PCL) is a totally separate site from www.andreawalford.com. The class planners and other tutorials will only be offered through Sunny Stampin' - we will not be integrating them into PCL. Occasionally,tutorials offered by Sunny Stampin' Inc, will be offered as a bonus to Paper Crafter's Library members. All the product, technique and project tutorials offered on PCL have been filmed exclusively for PCL.  For full details on how the two sites will integrate please click HERE.

BILLING / PAYMENT INQUIRIES 

HOW WILL I BE BILLED?

When you sign up for the monthly recurring subscription your credit card will immediately be charged $19.95 CAN. You will then be charged every 31 days - which means that the actual day of the month on which your credit card will be charged may vary slightly from month to month.

HOW WILL THE CHARGE SHOW UP ON MY CREDIT CARD STATEMENT?
Your credit card statement show exactly $19.95 if you are in Canada. If you live outside of Canada, then your credit card company will convert our fee to your currency. Depending on the strength of your currency compared to ours, you may pay a bit more or less. Most credit card companies will list on your credit card statement the original amount, what your conversion rate is, and then the total you are paying in your country's currency.

DO YOU OFFER A YEARLY SUBSCRIPTION OPTION?
We have just started. We are currently offering yearly subscription option for $200 (a slight savings over the monthly recurring fee).

HOW DO I UPGRADE MY ACCOUNT FROM MONTHLY TO YEARLY?
If you signed up as a monthly recurring Charter Member, you can upgrade your account to a yearly membership by visiting the subscription page, filling out your information and making sure you check the "renewal" box.

DO YOU ACCEPT PAYPAL?
For questions regarding Paypal please email us at customerservice@papercrafterslibrary.com

DO YOU ACCEPT AMEX?
At this point in time the only payment options we are offering are Visa and Mastercard.

DO YOU ACCEPT VISA DEBIT OR MASTERCARD DEBIT?

Unfortunately Canadian credit card merchants do not yet allow us to accept visa and mastercard DEBIT cards.

SITE QUESTIONS

WHO IS THIS SITE INTENDED FOR?
This site is for ALL paper crafters - whether you enjoy it as a hobby or you have a paper crafting business.

IS THIS SITE AFFILIATED WITH ANY PARTICULAR PAPER CRAFTING COMPANY OR PRODUCT LINE?
No. This site is independently owned and operated. We do not endorse any particular product line over and above another, and do not profit from the sale of any of the products shown on this site. Our purpose is to instruct and to give non-biased information and opinions about the products that we have tried. We freely share what we see as the pros and the cons based on our experience of working with a product.

WILL I BE ABLE TO USE WHAT I LEARN ON PCL IN MY PAPER CRAFTING BUSINESS?
You may use what you have learned here for your classes and for your customers. We ask however, that you please respect the copyright in the following manner:

  • Please do not post any of our handouts or give out directions/dimensions for projects from Paper Crafter's Library for FREE on your blog.
    Please do not re-create any of our videos and post them for free on You Tube or any other video site. 
  • If you re-create one of the projects from Paper Crafter's library, or gain strong inspiration from something you see on our site, and you post it on your blog or in any other gallery or forum, we ask that you please give Paper Crafter's Library credit for your idea or inspiration. A link back to our site would also be appreciate.
  • If you re-create or draw inspiration from one of our projects for a traditional attended (i.e. in person) class you are offering then you do not need to give credit to PCL (although it is appreciated).  It is only if you post on the web that we ask that you give proper credit.

VIDEO QUESTIONS

IS THIS SITE A "CLEARING HOUSE" FOR YOU TUBE VIDEOS OR OTHER FREE VIDEOS ALREADY AVAILABLE ON THE WEB?
No. All the videos on Paper Crafter's Library (PCL) were filmed exclusively for (PCL) and will not be shared anywhere else.  The only exceptions are the following: (1) Videos previously available through paid tuorials or online classes may occasionally be made available to PCL members as a bonus. (2) Free video created for the purpose of promoting PCL will also be placed in the library for the purposes of having them in one easy-to-find place for PCL members - they will be labelled as such in the library.

CAN I DOWNLOAD THE VIDEOS TO MY COMPUTER?
You will not be able to download the videos to your computer, however they will never be taken off of the site - they will always be available for Paper Crafter's Library members.  All of the completed projects will have a pdf handout that you can download and print.

DO YOU OFFER PDF HANDOUTS IN ADDITION TO YOUR VIDEOS?
We offer pdf handouts for all COMPLETED projects.  These can be found on the respective page for each completed project. 

WHAT FORMAT ARE YOUR VIDEOS IN AND WHAT DO I NEED TO WATCH THEM?
Our videos are currently in a Flash format.  In order to watch them, you will need to have latest version of Adobe Flash Player installed on your computer. Follow this link to install. http://get.adobe.com/flashplayer/

CAN I WATCH THE VIDEOS ON MY IPAD OR IPHONE?
At this point in time no, however we are currently working on making that option available. 

I CAN'T DOWNLOAD THE PDF HANDOUTS
The most common cause is your internet browser.  In fact this is a fairly common problem with Internet Explorer. Try a different Internet Browser.  Whenever I have issues with Internet Explorer  -such as not being able to view a video, click on a link or download a pdf handout, I use Mozilla Firefox.  It is a web browser commonly used by web designers. You can download it from here:  http://www.mozilla.com/en-US/firefox/

Also ensure that you have the most recent version of Adobe Reader on your computer.  You can get it from here: http://get.adobe.com/reader/

WHY IS THE VIDEO I'M WATCHING STOPPING AND PAUSING WHILE I AM TRYING TO WATCH IT?
There are several factors that can affect this, as well as several possible solutions:

  1. Ensure that you have the most recent version of Adobe Flash installed on your computer. You can download it from here: http://get.adobe.com/flashplayer/ 
  2. Try a different Internet Browser.  Whenever I have issues with Internet Explorer  - such as not being able to view a video, click on a link or download a pdf handout, I use Mozilla Firefox.  It is a web browser commonly used by web designers. You can download it from here:

    http://www.mozilla.com/en-US/firefox/

  3. Allow the video to spool in.  To do so, hit play, then pause the video and give it a few minutes to spool in - then resume playing. 

  4. Your internet service provider.  You need to have a high speed internet connection.  Otherwise, you will need to be patient and allow the video to completely spool in before you start viewing.  Also, at certain peak times when there are a lot of people online, it can cause a slow down for everyone.  If, after trying all of the suggested solutions above, try again at a different time.

 OTHER TECHNICAL QUESTIONS

WHY DOES THE SITE SAY THAT I AM LOCKED OUT?
Multiple logins under the same login information are automatically blocked and the system locks you out of the site for 24 hours. Please remember to logout of the PCL site every time so you will not be locked out due to an accidental double login. Please remember as well that your login information is for your use only. Please do not share this information with anyone else.